Return & Refund

At Voeux India, due to the nature of our products, we do not accept returns or exchanges for any orders placed.

Important Notes:

Perfumes are non-returnable products.
Returns or replacements will only be accepted for products that are damaged or defective upon delivery.
For health and hygiene reasons, we do not offer refunds or exchanges on fragrances where the packaging has been opened or the product has been used.

Damaged or Defective Products:

If your order arrives damaged or defective, please contact us within 2 business days with a mandatory unboxing video at support@voeux.in or call us at 0261 4399605 (Monday to Saturday, 10 AM – 6 PM).

Refunds are subject to approval upon receipt of the returned product.

Key Points:

Refunds will be made to the original payment source. Customers may need to share their bank details if required.
A 2.5% fee (payment gateway charges) will be deducted from the refund amount.
For failed online transactions, refunds are automatically processed to the source account and may take up to 7 working days.

Orders can be cancelled only within 1 hour of placement, as we strive for fast dispatch and delivery.
To cancel your order, email your Order ID and reason for cancellation to support@voeux.in

For any further assistance, feel free to contact us at support@voeux.in or 0261 4399605.